For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”) CoinSwitch AOP
is the controller of personal information provided by you on coinswitch.cash (“CoinSwitch”) and is
responsible for our website coinswitch.cash (the “Site”).
The term “personal information” as used in this policy shall mean any information that enables us to
identify you, directly or indirectly, by reference to an identifier such as your name, identification
number, location data, online identifier or one or more factors specific to you.By accessing and using
our Site, you signify acceptance to the terms of this Privacy Policy. Where we require your consent to
process your personal information, we will ask for your consent to the collection, use, and disclosure
of your personal information as described further below.
Please take a moment to read this Privacy Policy carefully. If you have any questions about this
Privacy Notice, please contact us at support@coinswitch.cash
You are free to choose whether to provide us with all the types of personal information requested by
us, but we may not be able to serve you as effectively or offer you all of our services on the Site when
you do choose not to share certain information with us. For example, we collect personal information
as many laws require the same for carrying out a crypt-based transaction. In the event you choose to
not provide the said details to us, your use of the services on our Site shall be limited to the websites
which do not have a legal requirement in this regard.
OUR DATA PRIVACY PRINCIPLES
- CoinSwitch will acquire, use and provide appropriate personal information, giving
consideration to the business content and scale, with respect to the personal data collected
from you.
- CoinSwitch will specify the purpose of the use of personal information and take appropriate
measures to ensure the use of personal information does not exceed that purpose.
- CoinSwitch will comply with laws regarding the use of personal information, policies set by
the government and other related regulations.
- CoinSwitch will establish a security management system to prevent a leak, loss, deletion or
damage of personal information. Moreover, we will take appropriate corrective and
preventive measures for accidents relating to personal information. In the event, there is any
breach in the security measures with respect to your personal data, CoinSwitch shall notify
you.
- CoinSwitch will promptly respond to requests for disclosure of, inquiries about and
complaints regarding personal information, by the establishment of an enquiry desk or te
provider of the information.
- CoinSwitch will review and appropriately improve the information security management
system from time to time as per the applicable laws and accepted industry standards.
YOUR PRIVACY RIGHTS
For European residents only.We collect and process personal information about you only in the
aforementioned circumstance and where we have a legal requirement to prevent fraud and identify the
customers transaction on the Site given the nature of the services provided on our Site, to ensure
compliance to applicable laws. The legal bases will depend on the purpose for which we process your
personal information. This means we collect and use your personal information only where:
- We need it to provide the services, including to operate the Site, provide customer support
and personalized features and to protect the safety and security of the Site;
- It satisfies a legitimate interest (which is not overridden by your rights and interests), such as
for research and development, to market and promote the Site and to protect our legal rights
and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your personal information to comply with a legal obligation or requests
from governmental or statutory authorities.
Rights of the User
In certain circumstances, you have rights under the GDPR in relation to your personal information.
These data privacy rights do not apply to CoinSwitch where we process your personal information as
a data processor on behalf of our clients. Where this is the case, any request to exercise your data
privacy rights should be directed to our client (i.e. the data controller).
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Request access to your personal information.
You may have the right to request access to
any personal information we hold about you as well as related information, including the
purposes for processing the personal information, the recipients or categories of recipients
with whom the personal information has been shared, where possible, the period for which
the personal information will be stored, the source of the personal information, and the
existence of any automated decision making.
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Request correction of your personal information.
You may have the right to obtain without
undue delay the rectification of any inaccurate personal information we hold about you.
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Request erasure of your personal information.
You may have the right to request that
personal information held about you is deleted.
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Request restriction of processing your personal information.
You may have the right to
prevent or restrict processing of your personal information.
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Request transfer of your personal information.
You may have the right to request transfer
of personal information directly to a third party where this is technically feasible.
WHAT INFORMATION DO WE COLLECT?
We use different methods to collect personal information from and about you. We can classify the
same into two heads – the Information provided by you and the information collected by us.
Personal information you give us.
You may give us your personal information including full name and contact details, by fillin in forms
or by corresponding with us by post, phone, email or otherwise. This includes personal information
you provide when you ask us about, or register to use our products or services; subscribe to our
publications; request marketing to be sent to you, or give us feedback. You provide us with your full
name, date of birth, age, nationality and phone number along with your email address at the time of
opening an account with us on the Site. At each junction, the information mandatory for successful
delivery of the service through the Site shall be informed to you along with the optional information
that may or may not be provided by you.
Emails
From time to time, we may send out emails for promotion purposes to announce our services,
functions, researches, news, promotions, contests, and events. Our customers may opt-out of receiving
these emails. We may use a third-party service provider to send out emails or to communicate
smoothly with our customers. For a smoother communication, we may share information, such as
your email address, to the service provider for this limited purpose only. You can opt out by following
the unsubscribe instructions included in these emails, or you can contact us by email us
on
support@coinswitch.cash or by visiting our support page
Personal information we collect.
As you interact with our Site, we may automatically collect technical information about your
equipment, browsing actions and patterns, the date you have accessed on our Site, the website you
have visited before visiting our Site, your browser, Operating Systems, IP address, and the domain
name. We collect this personal information by using cookies, server logs and other similar
technologies. The content recorded on access logs is not used in conjunction with personal
information. It is used as server operation information to assist in improving our Site and services.
Regarding Cookies
Like many websites, we also use ‘Cookies’ to make our Site more convenient to our customers.
Cookies are small pieces of data that are transferred between a Web server and your Web browser,
and stored on your computer or mobile device as a file.
We mainly use Cookies for the following purposes.
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To ensure you do not enter a password every time you use the service.
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On our Site, we use Cookies to deliver personalized experiences to our customers to deliver
our services.
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Cookies are used for analytics practices to help us understand your activities activities on our
Site.
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Cookies are also used to give relevant or product related data/information by using marketing
services like Facebook, Twitter etc, as specified in the next section.
You may disable the function of Cookies by choosing the browser’s configuration. Please note that
this may result in you not being able to use all or part of the services on our Site.
WHY DO WE COLLECT AND PROCESS THIS PERSONAL INFORMATION?
Some of our core services on the Site are subject to laws and regulations applicable on our partner
exchanges and requiring us to collect and use and store your personal identification information,
formal identification information for the purposes of identification and fraud prevention. For example,
CoinSwitch must identify customers using the services on the Site in order to comply with anti-money
laundering and terrorist financing laws across jurisdictions.
In addition, we use third parties to verify your identity by comparing the personal information you
provided against third-party databases and public records. The consequences of not processing your
personal information for such purposes is the termination of your account as we cannot perform the
services on the Site in accordance with legal and regulatory requirements.
EEA Residents: For individuals who reside in the European Economic Area (including the United
Kingdom) or Switzerland pursuant to Article 6 of the EU General Data Protection Regulation
(GDPR), we process this personal information to comply with our legal obligations.
Marketing
We share your data with third party service providers and online market platforms like Facebook,
Twitter, Mailgun, Mailchimp, etc. for marketing and promotion of our Site and to make the advertising more relevant for
the end-users. If you do not want CoinSwitch to share your data with third parties for the promotion
of the Site, please contact us by emailing on
support@coinswitch.cash or by visiting our support page
Support
HOW DO WE PROCESS INFORMATION?
We will use your personal information for the following purposes:
- To confirm your identity;
- To respond to your questions and provide related customer services;
- To detect and prevent fraud or other financial crime;
- To monitor and protect the security of our information, systems and network;
- For internal business intelligence purposes, to conduct research, product development and
enhancement;
- To inform you of changes made to our Site and other services;
- To conduct marketing and commercial activities and to market relevant offers and promotions
to you;
- To ensure that content from our Site is presented most effectively for you and your
computer; To display content based on your interests;
- Enable you to search information on our Site;
- Assess your needs and interests in order to better tailor offers and/or advertising; and Improve
our Site.
WITH WHOM DO WE SHARE THIS PERSONAL DATA?
We share your information with third party identity verification services in order to prevent fraud.
This allows CoinSwitch to confirm your identity by comparing the information you provide us to
public records and other third party databases. These service providers may create derivative data
based on your personal information that can be used solely in connection with provision of identity
verification and fraud prevention services. We share such information for a limited purpose to comply
with our legal obligations, such as anti-money laundering laws. In some cases, we may process
additional data about you to ensure our services are not used fraudulently or for other illicit activities.
In such instances, processing is necessary for us to continue to perform our contract with you and
others.
We may share your information with law enforcement, officials, or other third parties when we are
compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good
faith that the disclosure of personal information is necessary to prevent physical harm or financial
loss, to report suspected illegal activity or to investigate violations of our User Agreement or any
other applicable policies.
We may share your information with third party service provides for information security and fraud
detection and for prevention of illegal activities, in the event we are of the opinion that
For European residents only. We collect and process personal information about you only in the
aforementioned circumstance and where we have a legal requirement to prevent fraud and identify the
customers transaction on the Site given the nature of the services provided on our Site, to ensure
compliance to applicable laws. The legal bases will depend on the purpose for which we process your
personal information. This means we collect and use your personal information only where:
-
We need it to provide the services, including to operate the Site, provide customer support
and personalized features and to protect the safety and security of the Site;
- It satisfies a legitimate interest (which is not overridden by your rights and interests), such as
for research and development, to market and promote the Site and to protect our legal rights
and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your personal information to comply with a legal obligation or requests
from governmental or statutory authorities.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We will store your personal information, in a form which permits us to identify you, for no-longer
than is necessary for the purpose for which the personal information is processed. We and use your
personal information as necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements and rights, or if it is not technically and reasonably feasible to remove it. Otherwise,
we will seek to delete your personal information within a reasonable timeframe upon receipt of an
electronic request.
We understand how important your privacy is, which is CoinSwitch maintains appropriate physical,
technical and administrative safeguards to protect the security and confidentiality of the personal
information you entrust to us.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit
to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we
have no way of protecting that information once it leaves and until it reaches us. If you have reason to
believe that your data is no longer secure, please contact us at the email address, mailing address or
telephone number listed at the end of this Privacy Policy.
STORAGE OF PERSONAL INFORMATION
If you are located in, or a resident of EU, you specifically and voluntarily consent to the transfer of
your personal information to our servers in Singapore for storage, collection and use of your personal
data, for the specific purposes of performing identity verification or checking, to enable us to prevent
fraud and comply with our legal obligations.
You may revoke your consent to this section at any time by emailing us at: support@coinswitch.cash.
CONTACT US
If you have consented to our use of personal information about you for a specific purpose, you have
the right to request for deletion of the same.
If you have any questions regarding our policy or privacy practices, please contact us by email us
on
support@coinswitch.cash or by visiting our support page