Frequently Asked Questions

CoinSwitch charges a fee of 0% to 0.49% depending on the exchange you select for your transaction. The conversion rate you see is inclusive of the fees.
Note: This fees does not include any amount charged by the exchange itself and the network fee.

A memo is a combination of digits and letters required to assign STEEM to a certain Steem wallet user. Memos are used in Steem wallets and indicated right here.

In the wallet, a memo should look like this

If you want to buy Steems, make sure that you've specified a correct memo while putting in a wallet address.

Note that you have a nickname on steemit.com, you may use it as your wallet address that doesn't require a memo.

A destination tag is a short complementary combination of characters required for certain Ripple wallets. While buying Ripple, make sure that you have specified a destination tag if required. Likewise, when you send us Ripples, don't forget about a destination tag provided near the address to send to.

The message is an additional tag required for XEM transaction. Whenever you send or receive XEM, make sure that you've input a message. You may find it in your wallet, and it should look like this.

For all the coins available on CoinSwitch, the buying process is same.

1. Go to coinswitch.co and select the coin you want to exchange on the 'YOU HAVE' and the coin you want to buy on 'YOU GET' fields
2. Enter the amount you want to exchange in 'YOU HAVE' field and click 'Continue!'
3. Check the amount specified and the amount you're gonna get.
4. You will see the details of all the exchanges with the rates they are offering.
5. Click the 'Exchange' of the best exchange rate.
6. Specify the recipient's wallet address.
7. Once again, check everything attentively. Note that the amount is estimated, so it may be more or less at the end of your transaction. If you're OK with this, proceed to the next step.
8. Now your transaction is created. You see a QR code and a wallet address below. This is the address you should send us your money to be exchanged. Go to the wallet from where you should send money and paste this address into a corresponding field. If you use a mobile wallet app, just scan the QR. Once we receive your money, we'll exchange it and sent to the address you provided.
9. It shows a progress bar with transaction status. Once it's finished, you'll be informed. Usually, it takes 15-30 minutes. In some cases, waiting time might be increased.
10. After a transaction is finished, you get a receipt with an output transaction hash This hash is a proof that your transaction is finished.

CoinSwitch doesn't have amount restrictions. However, there are some nuances.

If an amount is too low, make sure that it will cover all the network fees a blockchain takes. It means that the amount you are going to send and the amount you are going to get should be enough to cover input and output network fees taken by a blockchain.

If your funds to be exchanged are insufficient, you will see a message.

Please stick with this recommendations. Otherwise, there is a high risk that your money will be lost.

Some exchanges provide a max limit as well.

As a rule, our transaction takes 15-30 minutes to be processed. If your transaction takes longer, this might be due to a wide range of factors.

1. Blockchain overloaded. There are many transactions pending including yours. These issues take place on blockchains. All you have to do is to wait. CoinSwitch doesn't control blockchain delays.
2. DDoS attacks. Any platform may experience such issues. In this case, all you have to do is wait.

This might be due to several reasons.

• The transaction hasn't been included to a blockchain. Cryptocurrencies aren't stable, so minor errors might occur. Either can we refund money or push a payment through if you provide the hash (a tx ID) of your transaction.
• ETC and ETH confusion. The addresses of Ethereum (ETH) and Ethereum Classic (ETH) are of the same structure. If you send ETC or ETH, make sure that you've created an appropriate transaction on CoinSwitch. For example, if you create an ETH to BTC transaction, make sure that you send ETH, not ETC. Otherwise, your transaction will be stuck.
• Wrong XEM message. While sending XEM, make sure that you've put a correct message. It's indicated here and looks like a combination of digits and letters. Messages like 'Hey how are you', 'I love CoinSwitch' etc. are lovely but don't work, unfortunately :)
• Other internal errors. Even our perfect system may lag or experience internal issues. If you suppose that this is the case, report it to support@coinswitch.co

If you have transferred the amount, then you can surely close the browser tab. Our system will automatically complete the transaction, and the amount will be deposited into your recipient wallet address.
Just keep the the order-id with you for any follow ups.